Customer support
Most subscription changes take a few clicks in your account. For anything else, here's how a real store would let you reach the team.
Your account
Manage my subscriptionChange fragrance, skip a month, pause, cancel or update your address.
Go to your account and choose Change fragrances. You can add or remove bottles from your box, switch between Surprise me and Choose my own, or adjust your rotation. Changes apply from your next shipment.
Yes. In your account, Skip next shipment moves your next bottle back one month, and Pause stops shipments and billing for one to three months. You can undo either at any time.
Choose Cancel subscription in your account. A bottle that's already being prepared will still ship, and there are no further charges after that. You can restart from the same page whenever you like.
Bottles ship about three days after an order and usually arrive two days later. Each order's confirmation page, linked from your order history, shows its shipping status.
It's picked from the fragrances in your rotation, which you can edit on the collection page. The bottle stays a mystery until it arrives, then it's revealed in your order history.
Shipping is free on every monthly box.
No. Sillage is a demo website built to show what a subscription store can look like. Nothing is sold or shipped, no card is ever charged, and accounts are saved only in your own browser.
Thanks, . Your reference number is .
This is a demo site, so your message wasn't sent to anyone and no one will reply. In a real store, a confirmation would go to .